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Returns

We are committed to ensuring your satisfaction with our products and service. Please read our full return policy.

All returns must have a Return Authorization number (RA). Returns without an RA number will NOT be accepted. You can receive your RA number simply by completing a Return Authorization form below or by calling our customer service phone number 1-970-244-8983 between the hours of 8:30 a.m. and 5:00 p.m. MST Monday through Friday.

  • Eligible products must be returned within 30 days of delivery.
  • Lift chairs are non-returnable.
  • Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
  • All parts and accessories must be included and in original packaging.
  • Shipping fees are non-refundable and the cost of return shipping are the responsibility of the customer.
  • If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
  • Return orders may be subject to a restocking fee. Mountain Aire Medical Supply will not be held responsible for any restocking fees assessed by manufacturers on returned items.
  • If your return is the result of a defective product or shipping error, Mountain Aire Medical Supply will rectify the issue promptly, please contact us.
  • Some items by their nature are simply non-returnable.

Please log in to submit a Return Authorization Request.